Wrapmate has a very intensive installer certification process, as well as a quality control check post installation, which is backed by their 1 year installation warranty and 3M's material warranty. Applicable warranty timelines will be announced closer to the launch of the program and quality control check lists can be shared with you upon request. Wrapmate can be contacted through traditional channels for all warranty concerns, but also for installation concerns and any non-warranty concerns.We are working closely with the VW CARE team to also help ensure that the hand-off between wrap and install related topics and vehicle related topic are frictionless, with referrals between the two customer care centers mapped internally. For VW related questions. Find Answers and Resources for your Vehicle | VW Help Center. For Wrap and Install related questions 1-888-619-9727 or vwwraps@wrapmate.com.
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FAQs within ‘Post Install Support’
What if my customer is not happy with their installation?
What are my responsibilities as a local VW dealer?
- Get the customer set up with a wrap they love (Purchase, Finance, Installation)
- Provide accurate information in order to smoothly execute the wrap, and
- If you elect to have the install done at your facility, provide us an indoor area to achieve the best results.
A Perfect install location would be:
- Indoors
- Climate controlled
- Large enough to allow installers to move around all sides of the vehicle
- Reasonably clean without large amounts of dust or debris in the air, and
- Electrical-accessible